Well Sears. I don't even know what to say. We're pushing into our second month without a washing machine that works, but under your protection agreement, it still hasn't been repaired or replaced.
We truly got our hopes up when you said that the man that has been out twice before, would come again to actually "fix things" this time...but yes...you called last night with another empty excuse of how he couldn't come today because THIS time, the part that was ordered was damaged - with a scratch down the side and a bottom that looked to be "chewed through". I'm not exactly sure what that means, but in laundry terms...it equates to another week without clean clothes. The kicker was when the woman who called, finished the conversation with, "I can understand your frustration Hon. I know you have four little kids and a pile full of laundry, but sometimes when things like this happen...you just have to laugh."
Hmph.
Calling the 1-800 number for the umpteenth time, we finally got ahold of a guy named Josh, in Texas. It was the first time that we have spoken with someone who actually said, "WHY do we keep sending the same guy out there?"
You'll have to understand how I almost dropped the phone. Someone finally passed the common sense test and I think that birds somewhere began to sing. It was shocking to speak with someone that actually listened, had empathy, then said, "We're going to take care of this. We'll have someone DIFFERENT out on Tuesday."
Holy moly. Thank you Josh.
So Sears...it looks like another five days without a machine and a hope that by next week, it will all get back to normal. Life is too short to worry about things as trivial as laundry and if this is the worst that we have to deal with, then things aren't so bad.
I will have to say though, we're just about ready to throw in the towel (no pun intended) and head to another store for a new machine. We've certainly learned what to expect from Sears at this point and it hasn't been pretty.
There was some irony this morning when I opened my inbox. There was a random email from h.h. Gregg for 10% off and free shipping on washing machines. The code is FEB10% if you would like to use it. It couldn't have come at a better time.
We truly got our hopes up when you said that the man that has been out twice before, would come again to actually "fix things" this time...but yes...you called last night with another empty excuse of how he couldn't come today because THIS time, the part that was ordered was damaged - with a scratch down the side and a bottom that looked to be "chewed through". I'm not exactly sure what that means, but in laundry terms...it equates to another week without clean clothes. The kicker was when the woman who called, finished the conversation with, "I can understand your frustration Hon. I know you have four little kids and a pile full of laundry, but sometimes when things like this happen...you just have to laugh."
Hmph.
Calling the 1-800 number for the umpteenth time, we finally got ahold of a guy named Josh, in Texas. It was the first time that we have spoken with someone who actually said, "WHY do we keep sending the same guy out there?"
You'll have to understand how I almost dropped the phone. Someone finally passed the common sense test and I think that birds somewhere began to sing. It was shocking to speak with someone that actually listened, had empathy, then said, "We're going to take care of this. We'll have someone DIFFERENT out on Tuesday."
Holy moly. Thank you Josh.
So Sears...it looks like another five days without a machine and a hope that by next week, it will all get back to normal. Life is too short to worry about things as trivial as laundry and if this is the worst that we have to deal with, then things aren't so bad.
I will have to say though, we're just about ready to throw in the towel (no pun intended) and head to another store for a new machine. We've certainly learned what to expect from Sears at this point and it hasn't been pretty.
There was some irony this morning when I opened my inbox. There was a random email from h.h. Gregg for 10% off and free shipping on washing machines. The code is FEB10% if you would like to use it. It couldn't have come at a better time.
PLEASE VOTE!!! Each day from any computer or cell phone counts as a new vote. THANK YOU!!!
RSS Feed